People Operations Leader, Americas



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People & HR, Operations
Chicago, IL, USA
Posted on Wednesday, May 24, 2023
This role is open to be based from: Washington, D.C.; New York, NY; Atlanta, GA; Miami, FL; Orlando, FL; Chicago, IL; Austin, TX; Dallas, TX; Houston, TX; Los Angeles, CA; Sacramento, CA; San Francisco, CA; Portland, OR; Seattle, WA; Calgary, CA; Montreal CA; Ottawa, CA; Toronto, CA; Vancouver, CA; Bogota, CO; Buenos Aires, AR; Mexico City, MX; Rio De Janeiro, BR; Sao Paulo, BR
Reporting to the MD, Global People Operations with a dotted reporting line to Regional People Partners, the People Operations Leader, Americas is a key leader on the Global People Operations Team as well as Regional People Teams. This person will be responsible for continuing to grow our efforts in US and Canada and extending our efforts into the Latin American region this year.
Job Summary:
Lead People Operations in the U.S., Canada, and Latin America regions with an employee base of 3,500 in areas of:
- Employee Portal: Provide strategy for knowledge management for the regions, and partner with Global Systems operations to contribute to the global strategy; oversee the local employee portals including content, rollout, upkeep, and communications
- People Support: Oversee Americas People Operations case management strategy, process, communications, and team
- Onboarding/Offboarding: Ensure development and maintenance of best-in-class onboarding program and partner with Global People Operations, Learning and Development and Resource Management to ensure alignment; lead strategy and collaboration efforts between onboarding/offboarding team, people business partners, and systems operations
- Systems Operations: Working with Global Systems Operations, align on and provide strategic direction and senior counsel for all data entry procedures, up-leveled questions or issues, audit management, e-files management, and compliance in the US, Canada, and Latin America
- Data Management: Oversee data management including ensuring timely entry of data, aligned with local laws, regulations and compliance, and aligning with global people analytical efforts to deliver regular insights as well as ad hoc reporting, where needed


  • Oversee U.S, Canada, and Latin America People Operations teams including oversight of the day-to-day regional talent operations processes
  • Provide strategic direction, senior counsel and career development guidance to staff; succession plan for future states
  • Review work and processes of the local team to ensure global consistency and uniformity in tools and processes
  • Directly supervise regional operations staff and partner closely with global operations, people business partner leadership and Center of Expertise (COE) leadership
  • Identify and drive the sharing of best practices to facilitate continuous improvement
  • Provide vision, leadership, planning, project coordination, and management while concurrently facilitating efficient operations to meet current and future business needs
  • Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning
  • Provide overall prioritization of work assignments and management of functional team resources and their activities

Global Integration:

  • As a senior member of the Edelman People Operations team, inform global policies and processes; use knowledge of best practice to inform improvements to global processes and implement those locally
  • Maintain expertise of all current HR processes, as well as an understanding of what can be standardized in regionally and globally; identify processes that can and cannot be provided via People Operations to ensure consistent operations and employee experience
  • Foster and maintain positive relationships with HR constituents and customer base; serve as an interface between regions and global, as well as internal and external customers and functional team members to ensure effective definition of and delivery of applications and programming
  • Promote proactive approaches using the company's HRIS to solve business needs/problems, while also enhancing the understanding and acceptance of the HRIS capabilities

Systems Implementation:

  • Working with Global People Systems Operations, explore best practices for HRIS configuration and provide consultation to better meet internal customer needs
  • Work directly with People Systems Operations team members, and IT teams to support the ongoing development of systems
  • Aligning with global efforts, develop user procedures, guidelines, and documentation for effective training, data integrity, and inter-team communications
  • Work with internal stakeholders to document, test, implement, and provide change management for system enhancements
  • Analyze and develop insights from people data for People Team and Talent Acquisition initiatives through to exit interviews; make recommendations as applicable
  • Support specified People Team projects as needed, engaging with people business partners and COEs to deliver innovative solutions
  • Recommend new or improved systems and technology to meet key business and People Team goals

Basic Qualifications:

  • At least 10 years of progressive experience in human resources, people operations, or a related field
  • A bachelor’s degree or equivalent work experience

Preferred Qualifications:

  • Experience with rolling out People Operations or similar processes from start to finish
  • HR management certification/PHR/SPHR
  • Experience in innovative HR operations in a professional services environment
  • Strong analytical capabilities and a data-driven approach
  • Influential, especially in situations that require diplomacy and tact
  • Collaborative in cross-functional partnerships in order to work effectively with peers and partners throughout the whole organization
  • The capacity to transform, align, and inspire a team
  • The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual
  • Success in building, aligning and motivating their team to perform at their highest levels
  • A commitment to demonstrably improving team metrics
  • Thorough understanding of human resource principles, practices, and procedures
  • Experienced in service center technologies
Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).
For more information please visit: www.edelman.com
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Employees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law.
Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.

This job is no longer accepting applications

See open jobs at Edelman.