Sr. IT Support Technician



This job is no longer accepting applications

See open jobs at Kalderos.
IT, Customer Service
Chicago, IL, USA
Posted on Thursday, January 25, 2024

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.

We thrive on innovation, feedback, and moving the needle forward. In order to disrupt an industry, we continue to employ passionate individuals who never settle for status quo.

That’s where you come in!

We're looking for an IT Support Technician who will be responsible for providing technical assistance and support to our 100+ employees, ensuring the smooth operation of our cloud IT systems, cloud infrastructure and information security systems. This role requires strong problem-solving skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment. You will work closely with our IT and Information Security teams to deliver exceptional IT and security services that contribute to our company's success.

What You’ll Do:

  • Serve as the primary point of contact for providing technical support, security support, on-site or remote as needed, to end-users, addressing hardware, software, and network issues promptly and professionally
  • Record events and problems and their resolution in tickets and logs
  • Follow-up and update end-user status and information
  • Configure and deploy laptops for remote users, ensuring seamless connectivity and access to necessary cloud resources
  • Serve as the primary point of contact for new employee IT onboarding
  • Collaborate with the IT team to manage Azure and other cloud environments, maintaining security protocols and optimizing system performance
  • Assist in shipping and receiving IT equipment, tracking inventory, and ensuring accurate documentation (asset management)
  • Troubleshoot and resolve technical problems related to operating systems, applications, and cloud network connectivity
  • Conduct system administration tasks, including user account management, software updates, and system backups and restores.
  • Collaborate with external vendors and service providers to address more complex technical issues when necessary
  • Participate in the development and implementation of IT policies, procedures, and guidelines
  • Assist in planning and executing IT projects, such as system upgrades, migrations, and technology enhancements
  • Provide excellent IT onboarding experience along with ongoing customer service and technical guidance to Kalderos end-users, ensuring a positive experience with IT and Information Security services

What You’ll Bring:

  • Associate degree or higher in Information Technology or related field, or equivalent work experience
  • Passion for IT Support and interest in owning the function long-term, but willingness to help other security functions as needed
  • Proven experience as an IT Support Technician or similar role, preferably in both Microsoft and Apple environments
  • Experience working with Cloud infrastructure, SaaS and cloud storage environments
  • Strong proficiency in Okta, Jira, Slack, Microsoft Azure, Windows and Mac operating systems
  • Familiarity with network protocols and remote access solutions
  • Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently
  • Strong interpersonal and communication skills with a customer-focused approach.
  • Ability to work independently and collaboratively in a team environment.
  • Organizational skills with attention to detail for managing equipment inventory and documentation
  • Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus

Salary Range: $65,000 - $75,000 base + bonus


Highlighted Company Perks and Benefits

  • Medical, Dental, and Vision benefits
  • 401k with company match
  • Unlimited PTO with a 10 day minimum
  • Opportunity for growth
  • Continuing education stipend
  • Donation matching for charitable contributions
  • Travel reimbursement for healthcare services not available near your home
  • New employee home office setup reimbursement

What It’s Like Working Here

  • We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
  • We empower each other and believe in ensuring all voices are heard.
  • We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture.
  • We’re curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more: https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a hybrid position located in Chicago with 2-3 days in office per week.

Kalderos participates in E-Verify.

This job is no longer accepting applications

See open jobs at Kalderos.