Associate Director of Credential Programs

University of Chicago

University of Chicago

Chicago, IL, USA
Posted on Thursday, July 27, 2023


Harris International Partnerships & Executive Education

About the Department

Why policy? For a better world. Why Harris Public Policy? Because when it comes to better policymaking, evidence matters. We work at the frontiers of data collection and analysis, using the latest technology and social science methods to design policies that work for society. We conduct rigorous inquiry in an environment of innovation and risk taking, fearlessly questioning the status quo. We collaborate across the private, public, and nonprofit sectors, adopting new methodologies to drive better solutions. We engage with our city, our world, and our leaders every day to evaluate and test our ideas. And we lead with our passion for driving social change, knowing that passion alone does not equal impact. With passion and precision, we figure out what’s best for society—and get it done. This is Harris Public Policy: Social impact, down to a science.

Job Summary

Reporting to the Executive Director of Partnerships and Credential Programs, the Associate Director of Credential Programs at the Student Recruitment and Global Outreach (SRGO) team will primarily focus on the pedagogy and learning experience design for non-degree credential and custom programs at the Harris School of Public Policy. The Associate Director will work closely with faculty and instructors at Harris to lead credential program’s curriculum and learning experience design and delivery to expand the Harris scholar impact. This is a highly rigorous, comprehensive and agile individual contributor role managing and shaping the non-degree program portfolio’s development journey at Harris. It also requires excellent communication (verbal and written) with internal and external stakeholders and clients. Depending on the credential program needs, the person may manage a group of student workers and teaching assistants as well.


Pedagogy/Curriculum Design & Teaching

  • Work closely with UChicago faculty to develop non-degree programs that represents the UChicago and Harris rigor. Deliverables include program proposals and learning modules with the learner-centered approach in various modalities (in-person, remote, hybrid) for various populations (undergraduate, graduate, working professional, domestic, international etc.).
  • Understand potential client’s learning needs (academic institutions, corporate, governmental agencies); lead the identification and curation of learning activities based on client’s needs.
  • Conduct market research to study the landscape of non-degree, custom and adult learning programs; identify new opportunities for Harris to develop new programs.
  • Support or lead the teaching of non-degree programs as needed as a teaching assistant or lecturer.

Client Management & Program Delivery

  • Manage communication and project timeline with external clients.
  • Design and deliver the entire student experience starting from orientation, scheduling courses/classes/live events, creating and managing Canvas sites, managing student workers/teaching assistants, and faculty communication and relationships building.
  • Manage the program budget (expenses, revenue, net revenue).
  • Engage with the program alumni and manage the LinkedIn groups for credential alumni.

Program Recruitment Support

  • Support non-degree program recruitment effort including prospective student outreach and webinar/in-person event planning and implementation.
  • Support key degree recruitment work such as Admitted Student Week, Diversity Visit Day etc.
  • Provides in-depth knowledge in developing executive or professional degree programs and/or curriculum. Implements plans for executive or professional degree programs and initiatives and acts as a liaison between the program and program participants.
  • Plans and develops program objectives, long-term goals, and procedures, which requires expanded knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
  • Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.
  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.



Preferred Qualifications


  • Master in Public Policy or similar master-level degree.
  • PhD in a social science subject with a quantitative focus.


  • At least 5 years of experience in learning program development, learning technology and management in an educational setting; direct experience working with external client groups.
  • Teaching assistance experience with undergraduate, graduate or working professional groups; direct lecturing and instructional experience.
  • Experience with the University of Chicago or other peer institutions, and/or student-facing experiences.

Preferred Competencies

  • Pedagogy development
  • Faculty engagement
  • Client management
  • Business development and client-facing communication
  • Result-driven mindset and workstyle
  • Great attention-to-detail level and multi-tasking ability
  • Strong self-management and accountability
  • Strong student service mentality

Application Documents

  • Resume/CV (required)

  • Cover Letter (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Academic Affairs

Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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