Access Services Coordinator

University of Chicago

University of Chicago

Chicago, IL, USA
Posted on Thursday, August 17, 2023


Library R & L - Teaching and Research Support - Social Sciences Administration

About the Department

The Social Work Library is a departmental library with around 36,000 volumes relevant to the field of social services and social work. Although the primary clientele of the Library is over 400 Crown Family School of Social Work Policy and Practice M.A. & Ph.D. students, over 60 teaching faculty, and about 75 staff members, the Library also serves other members of the University of Chicago community interested in the subject area.

Job Information

Job Summary:

The Access Services Coordinator is responsible for the circulation, course reserves, document delivery such as Scan & Deliver, and interlibrary loan functions for the Social Work Library. In addition, this position hires, trains, supervises, and schedules the student employees. The Access Services Coordinator opens the library and provides assistance to users. Other duties include office supply ordering; assisting the Social Work Librarian with shifting and weeding the Social Work Library collections; and answering patron inquiries.


Patron Service

  • Answers patron inquiries on library policies, procedures, and holdings; refers complex reference questions to the Librarian.

  • Oversees circulation, return, and shelving of all Social Work collections, including course, permanent, and Ph.D. reserve collections.

  • Opens and closes Social Work Library and ensures the library is staffed during posted hours of operation.

Course Reserves, and Document Delivery

  • Manages Social Work Library Document Delivery requests, which includes working with software such as Illiad, Ares, Folio, CircUtilities, Microsoft Office Suite (particularly Excel and Access), Google Suite, and Box among other tools and software as required & adapts to changing software and technology.

  • Oversees the processing of Social Work course reserves, which includes the following: competence with software tools for reserves, a solid understanding of copyright guidelines and good communication skills for working as part of the Library Team and for working directly with Social Work faculty and staff.

  • Works with the Library’s Acquisition department to purchase materials needed for course reserves.

  • Works closely with Social Work departments, including the Production Room, IT Services, Special Events, and Dean of Students office.

  • Serves as the liaison to the Library’s systems department and other Library units.

  • Works with the Social Work Librarian to gather library and collection usage statistics.

  • Hires, trains, supervises, and evaluates student staff. Also creates student staff schedule and serves as primary time approver for student staff.

  • Serves on Access Committee by attending committee meetings and other relevant meetings, maintaining notes and documentation of relevant information and action items from those meetings, and assists with projects and committee work with supervisor’s approval.

  • Oversees maintaining library materials and supplies, keeps track of what is needed and emails Budget@Lib or other relevant departments to order necessary supplies.

  • Problem-solves and prioritizes tasks.

Special Projects and Other

  • Assists Librarian with the shifting and weeding of collections as needed.

  • Assists Librarian with various projects.

  • Other projects and duties as assigned.


  • Manage excellent interpersonal relationships and communication with clarity, tact, and courtesy with patrons, staff, faculty, students, and others.

  • Ability to work independently without constant supervision required.

  • Ability to prioritize a tasks and independently manage time and multiple tasks in a fast-paced environment required.

  • Ability to maintain a reliable schedule required.

  • Ability to adapt to changes in policies and procedures required.

  • Ability to learn, understand, and communicate copyright guidelines relating to course reserves required.

  • Ability to explain and uphold library policy consistently required.

  • Demonstrated ability to exercise good judgment, stay poised under pressure, and interact with faculty, students, staff, and others with patience, discretion, fairness, and courtesy required.

  • Excellent organizational and problem-solving skills required.

Additional Requirements​​

Education, Experience, or Certifications:


  • High School Diploma or equivalent required.

  • Bachelor’s degree preferred.


  • Significant customer service experience in a library, retail, or similar environment required.

  • Previous experience overseeing the work of others preferred.

Technical Knowledge or Skills:

  • Demonstrated strong proficiency with software such as MS Office (Word, Excel, Access, and others), and email (MS Outlook) required.

  • Ability to learn new software programs and adapt to changing software and technology.

  • Previous web authoring experience preferred.

Work Conditions and Physical Requirements:

  • Ability to handle the physical aspects of the position including lifting and moving boxes of books, shelving books, and standing for long periods of time.

Pay Range:

  • $19.17 - $28.06 per hour.

Required Documents:

  • Resume

  • References

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Benefit Eligibility


Requires Compliance with University Covid-19 Vaccination Requirement


Pay Frequency


Pay Range

Please refer to Additional Requirements to see the pay ranges

Scheduled Weekly Hours



024- Local 743, I.B.T. Clerical

Job is Exempt


Drug Test Required


Motor Vehicle Record Inquiry Required


Health Screen Required


Posting Date


Remove from Posting On or Before


Posting Statement:​​

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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