Program Coordinator, UChicagoGRAD
University of Chicago
UChicagoGRAD, a part of the Office of the Provost that supports graduate education across the University, is an innovative national model for preparing graduate students and postdocs to succeed while at UChicago and beyond. With teams focusing on admissions, fellowship advising, writing support and public speaking training, diversity initiatives, career exploration and planning, and administration, UChicagoGRAD works with campus partners to support students and postdocs at every stage of their academic careers and beyond. UChicagoGRAD functions as a one-stop shop for graduate students and postdocs to access resources that support timely degree completion and to enhance professional preparation that helps them translate their degrees into a variety of careers. UChicagoGRAD works with academic departments and divisions as well as campus-wide offices to develop and implement outreach, recruitment, and yield efforts; graduate and postdoc-focused programs, workshops, and events; training and support tailored to UChicago graduate students and postdocs; and administrative practices and policies in support of graduate education.
About the Department
The job provides expert business and technical support on behalf of office leadership to students, staff, faculty, and employers. This role will use the Symplicity system, along with other systems, to provide constituents with collaborative connections to programs, advising, fellowships at UChicago, and to internships and jobs around the world. The role will also manage Graduate Council’s budget that provides much-needed grants and funding to 10,000 graduate students across the University. This role requires specific knowledge and understanding of the University, UChicagoGRAD’s mission along with avenues needed to achieve those goals. The position must also understand the trajectory of graduate education from application and matriculation through graduation and beyond.
- Provides administrative support to UChicagoGRAD leadership. Stays informed of activities relating to programs and initiatives, apprising of issues when deemed necessary and escalating as appropriate. Coordinates information flow to and from leadership and among teams.
- Provides similar administrative support for Graduate Council, UChicago’s elected graduate student government organization.
- Troubleshoots and triages issues related to students accessing academic/professional support systems and receiving timely payments through grants and reimbursements. Ensures correct handoff and follow up. Resolves routine and complex inquiries.
- Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
- Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
- Performs other related work as needed.
Education:Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
Advanced degree strongly preferred.
Familiarity with higher education environments.
Technical Skills or Knowledge:
Familiarity with standard tools and software, such as MS Office suite, Google suite, etc.
Knowledge of Symplicity or other student services management platform.
Strong customer service orientation.
Excellent oral and written communications skills.
Excellent collaborator with experience working in a team environment.
Ability to achieve objectives with minimal direction.
Hybrid schedule with majority of work conducted in person and some conducted remotely.
Cover Letter (required)
References (3) (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Administration & Management
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
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We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
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