Assistant Director, Operations

University of Chicago

University of Chicago

Chicago, IL, USA
Posted on Friday, September 22, 2023


CSL Housing and Residence Life Operations

About the Department

The mission of Housing and Residence Life is to help develop and support inclusive communities that engage residents in exceptional living experiences within secure and well-maintained environments that foster a sense of belonging and support the academic initiatives of the University. The primary strategy for the delivery of such an environment is through a residence life program that which aims to develop strong residential communities that are self-regulating, supportive of academic success; provide a strong sense of belonging, and rich opportunities for personal, cultural, social and intellectual development. The leadership of residential faculty and adult staff in fostering these experiences is key to the success of the mission.

Job Summary

The Assistant Director, Operations (ADO) is responsible for identifying and executing the strategic objectives for the day-to-day and long term facilities related needs of one or more undergraduate residence halls. The ADO works in close collaboration with Facilities Services, live-in residential staff and faculty, as well as the professional Housing and Residence Life staff, and directly manages unionized, professional clerical staff. The Assistant Directors, Operations participates in an on-call duty rotation responding to after-hour emergencies and attends bi-weekly staff meetings for which later evening hours are required.


  • Supervises staff members including hiring, training and evaluating of unionized clerical staff, ensuring effective delivery of essential building services including but not limited to mail and packages, building and room repair timeliness, and building access control.
  • Manages residence hall furnishings and equipment inventories, repairs, and replacement.
  • Provides financial oversight of the operating budget for one or more undergraduate residence hall(s). Determines long and short term building operating needs by proposing budgets that meet the needs of the facility and aligns with the strategic objectives of Housing and Residence Life.
  • Coordinates delivery of services to support residence hall activities to include residence hall openings, closings, and special events.
  • Participates in planning, problem-solving, and operational meetings on the execution of capital level projects. Provides logistical coordination for access of contractors, distributes notification to residents, and communicates with the project manager on contractor performance and timeline.
  • Represents Housing and Residence Life on division and University committees along with continued development of effective partnerships and communications with UChicago Dining, Facilities Services, and International House staff.
  • Develops facilities maintenance policies and procedures. Plans renovation and other facilities-related projects, including ensuring projects are completed on time and within budget. Receives requests for facilities services and supervises delivery of appropriate services.
  • Coordinates with staff from other units and supervises the work of contractors as well as facilities union and/or non-union staff.
  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.



Preferred Qualifications


  • Knowledge of industry standards for residential building services, repairs and maintenance.


  • Experience supervising staff.
  • Customer services and vendor relations experience.


  • Valid driver's license upon offer of employment.
  • Pass the University's motor vehicle records process.

Technical Skills or Knowledge:

  • Knowledge of Microsoft Excel and Word.
  • Learn a range of position-related software applications.

Preferred Competencies

  • Decision quality and accountability.
  • Employee engagement.
  • Partnership and collaboration.
  • Performance and execution.
  • Strategic agility.

Working Conditions

  • Drive a motor vehicle.
  • Carry or lift loads of 25 to 49 lbs.
  • Use computers extensively for 4 hours or more.

Application Documents

  • Resume/CV (required)
  • Cover Letter (required)
  • References Contact Information (3)(preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Facilities Management

Role Impact

People Manager

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.