Testing Program Coordinator
University of Chicago
Student Disability Services (SDS) is located within Campus and Student Life. SDS is responsible for engaging in an interactive process with students to determine their eligibility for reasonable accommodations under the Rehabilitation Act Section 504 and the Americans with Disabilities Amendment Act. The SDS team is committed to advancing disability inclusion in all aspects of campus life through the implementation of supports, services, and auxiliary aids. The SDS team serves more than 10% of the UChicago student body, ensuring students have access to the outstanding programs and services that the university offers.
About the Department
This position will report to the Associate Director of Student Disability Services (SDS) and work collaboratively with the Senior Access Coordinator of Proctoring Services; administers the provision of testing services, as appropriate to students receiving reasonable accommodations under the Rehabilitation Act Section 504 and ADA including; liaise with University IT Services, Facilities, faculty and instructional staff; area Deans of Students, other academic appointees, and other administrators; ensure the timely arrangement of exam accommodations for eligible students; train and coordinate the efforts of supporting proctoring staff. This position will provide administrative support for Student Disability Services program; perform administrative responsibilities; assist SDS staff in ensuring the timely and effective delivery of accommodations to all eligible students. This is a 12-month, full-time position; evening hours may be required.
- Ensures that exam accommodations are arranged in a timely and effective manner for eligible students; and timely confirmation of those arrangements with all pertinent parties.
- Assists with the hiring and training of all proctors to support the implementation of student exam accommodations.
- Assists with the coordination and scheduling of proctored exams, including part-time staff workloads and hours.
- Assists with the management of the physical office space and test locations, including setting up the testing sites, ordering testing equipment and supplies, as needed.
- Follows-up with faculty and students regarding exam arrangements.
- Prints exams, as needed, and serves as the primary exam proctor for SDS exams.
- Composes, edits and disseminates day-to-day correspondence to faculty, campus stakeholders and students.
- Triages email accounts and telephone calls for action pertaining to all associated work assignments. Resolves mostly routine and some complex inquiries.
- Monitors the AIM Testing Module daily for coordinating testing services.
- Assists students in the proper use of assistive technology and exam technology, as necessary.
- Assists with the coordination logistics and communication of SDS events and programs, as necessary.
- Assists with SDS events, special projects, records management activities, and the development and maintenance of departmental databases as needed.
- Assists with the development of SDS policies and procedures which reflect best practices among peer institutions for testing accommodations and exam services.
- Liaise and collaborates with campus stakeholders in the timely provision of accommodations for eligible students.
- Assists with the management and care of computerized devices.
- Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.
- Coordinates special projects as directed by the leader. Prepares write ups for recommendations for operational and administrative problems. Prepares financial and/or administrative reports.
- Performs other related work as needed.
Education:Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).
- Experience coordinating complex scheduling of 50+ services efficiently using a database to manage workflow.
- Coordinating and/or scheduling support services.
- Direct experience working with testing services, exam proctoring, or a related service.
- Arranging accommodations, or working with and/or on behalf of individuals with disabilities.
- Working in higher education disability services.
- Coordinating and/or scheduling student services in an educational setting.
- Experience using assistive technology.
- Experiencing training individuals with diverse learning styles.
- Previous work experience in a related disability services role.
Technical Skills or Knowledge:
- Excellent computer skills; work with wide variety of software programs including but not limited to Adobe Pro, People Soft Applications, Microsoft Office Suite, Google Applications, and assistive technologies.
- Knowledge of disability accommodations and best practices in the provision of services to students with disabilities in a college setting.
- In-depth knowledge of the ADA and Section 504 of the Rehabilitation Act.
- Knowledge of a wide range of disabilities including, learning disabilities.
- Knowledge of best practices and innovations in the field of higher education disability services.
- Strong organizational skills with the ability to manage competing priorities.
- Excellent interpersonal, verbal, oral, and written communication skills.
- Maintain good working relationships with students, faculty, staff and other constituents.
- Work under pressure in a demanding academic environment; demonstrate decisive insight and develop novel approaches to achieving access.
- Utilize sound judgement to make reasonable decisions.
- Takes initiative, highly motivated, conscientious, organized, has a strong work ethic, dependable, reliable, highly adaptable, and enthusiastic.
- Demonstrated skill in monitoring systems and services to judge effectiveness and make improvements.
- Use databases, experience with assistive technology and/or computer skills.
- In-person work and may offer remote schedules as appropriate.
- This position may require participation in off-campus programs or location.
- Lifting, bending, walking, carrying, sitting for prolonged periods of time, communication, and extensive computer usage.
- May require evening hours.
- Comply with University vaccination requirements.
- Compliant with all state licensure requirements for individual areas of professional practice, if applicable.
- Resume/CV (required)
- Cover Letter (required)
- 3 References Contact Information (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Administration & Management
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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