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Assistant Director, Global Program Management

University of Chicago

University of Chicago

Chicago, IL, USA
Posted on Wednesday, October 4, 2023

Department

Booth Executive Education: Business Development 1


About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.


Job Summary

Are you a mission-driven individual who wants to support lifelong learning for leaders around the world? Chicago Booth Executive Education seeks a dynamic Assistant Director, Global Program Management to collaborate with clients, faculty and staff to deliver non-degree certificate programs across several modalities (in person, online and blended). As Assistant Director, you will be in the classroom and have direct access to renowned faculty, senior level executives/C-suite, and the latest thinking in business. This role will be hybrid and located at the Chicago Booth Gleacher campus in downtown Chicago three days a week and two days from home. This individual thrives in an agile and entrepreneurial work environment focused on supporting the mission of the Chicago Booth School of Business by delivering impact through business education for the public and private sectors.

The ideal candidate has a curiosity to learn, a passion for exceptional customer service and desire to represent a world-class brand. This individual is an excellent communicator that can work confidently with senior executives, esteemed University of Chicago faculty and is a true team player. Strong relationship building, emotional intelligence and project management skills are key to the role as Chicago Booth Executive Education navigates the changing landscape of non-degree education across multiple cultures, industries and forms of delivery.

Working with the Global Program Management team, the Assistant Director is responsible for the end-to-end planning and delivery of a portfolio of non-degree programs designed to provide a rigorous learning experience for senior leaders globally. The program portfolio may include open enrollment, custom, partnership and international programs in the US as well as, EMEA, North & South America, North Africa and Asia.

While this position is hybrid (remote/in person) in Chicago, there will be some domestic and/or international travel to Chicago Booth campuses in London, Hong Kong and other global client locations globally.

Responsibilities

  • Works with the Global Program Management team to ensure high quality program delivery and learning experience for an assigned portion of Executive Education’s program portfolio.
  • Acts as the owner and primary point of contact for participants, clients, and faculty before, during, and after Executive Education programs. Develops and manages all communication with participants and clients including program logistics, payment processes, prep work and post program communication.
  • Collaborates with members of the Global Program Management team and faculty to manage the delivery of programs to clients and participants. Responsibilities include creation of program schedule; overseeing the program admissions process; managing the collection of materials utilized in each program from faculty (e.g. cases, books, articles and simulations); preparing materials for distribution among participants; managing the process of securing copyright permissions; managing faculty classroom needs.
  • Plans, organizes, and executes all logistics related to in-person programs including catering and vendors, LMS, coordinating classroom IT/AV and other facilities on behalf of the program; supporting program delivery and working with clients ahead of and on program days.
  • Supports online sessions, delivered primarily via the Zoom platform. This includes serving as a host for virtual sessions, sharing documents and videos, administering polls, coordinating break out rooms, monitoring attendance, and facilitating communication with faculty and participants to ensure a smooth delivery.
  • Monitors open enrollment registrations and works in conjunction with the Enrollment team to convert interested registrants to paid participants.
  • Organizes and engages in program activities outside of the classroom. Examples include company visits, dinners, and experiential activities.
  • Assists in preparing and monitoring budgets; authorizes payment for materials, facilities, staff and faculty; tracks budget and expenditures associated with programs and prepares final accounting report at close of program.
  • Reviews program feedback and identifies ways to improve the overall program experience.
  • Program schedules vary across programs and geographic location of delivery.
  • As a team player, represents the brand and proactively collaborates with manager, teammates and faculty to ensure the success of Executive Education and Chicago Booth overall.
  • Assists with managing the day-to-day operations of executive or professional degree programs with a moderate level of guidance.
  • Assists with developing program objectives, long-term goals, and procedures, which requires expanded knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
  • Performs other related work as needed.


Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

  • Demonstrated experience working independently and as part of a team.
  • Experience with event management, including planning, executing, and evaluating programs, and/or customer service positions in hospitality.

Technical Skills or Knowledge:

  • Computer proficiency, especially in Microsoft Office Suite.
  • Comfort with Zoom or Microsoft Team meetings functions.

Preferred Competencies

  • Comfort with technology, including the ability to maintain a calm and assuring composure when technical glitches occur.
  • Knowledgeable, energetic and passionate about education.
  • Achieve objectives with minimal direction.
  • Demonstrated ability to prioritize own work and multi-task; strong project management skills and attention to detail.
  • Work as a sole contributor as well as collaborate with others in a cross-functional team environment.
  • Cultural sensitivity, DEI awareness and strong emotional intelligence.
  • Excellent communication skills including verbal, written and presentation.
  • Budget management skills.
  • Proven exceptional customer service skills and interface with and engage senior level clients.
  • Routinely and independently exercise sound judgment and creative problem-solving skills in making decisions.
  • Work under pressure and on multiple projects simultaneously, set priorities, and meet deadlines consistently.

Working Conditions

  • Travel domestically and internationally as needed.
  • Flexibility to work early mornings, evenings and weekends as needed.
  • On-site for all assigned programs; flexible schedules based on number of program days. On average, 3 days in the office and 2 days remote.

Application Documents

  • Resume/CV (required)
  • Cover Letter (required)


When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.


Job Family

Academic Affairs


Role Impact

Individual Contributor


FLSA Status

Exempt


Pay Frequency

Monthly


Scheduled Weekly Hours

37.5


Benefits Eligible

Yes


Drug Test Required

No


Health Screen Required

No


Motor Vehicle Record Inquiry Required

No


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.