Manager, System and Security Operations

University of Chicago

University of Chicago

Operations
Chicago, IL, USA
Posted on Friday, November 3, 2023

Department

Provost Globus


About the Department

Globus (www.globus.org) is a sustainable, non-profit business within The University of Chicago delivering solutions to the research community worldwide. Globus develops and provides critical services that support scientific research for governmental, academic, and commercial organizations in a wide range of disciplines including life sciences, physics, and astronomy. We develop, operate, and sell commercial-quality, cloud-based software application and platform services used by 10s of thousands of researchers to manage their large–and growing–data management challenges. We have offices located at 401 North Michigan Avenue in the heart of downtown Chicago and remote employees who work from home.


Job Summary

As manager of the system and security operations team at Globus, you will manage the operations and delivery of infrastructure services, and ensure the security compliance requirements are met. The work your team does underpins the secure research data management platform and services we provide to scientists worldwide. Hosted on AWS, the platform includes a variety of services for identity and access management, data transfer and sharing, and task automation, delivered both as a software-as-a-service, and platform-as-a-service.

Bringing your experience in operations, you will lead the system operations team to deliver secure, scalable, high-available, and robust infrastructure for the Globus platform, and drive operational excellence and best practices across the product team. You and your team will partner with the engineering team to build out processes, automation, and tooling for efficient delivery of features, while migrating legacy infrastructure and manual workflows.

The Globus platform is used to manage data with a wide spectrum of security requirements: from open data to data with diverse access control constraints, including protected data regulated under HIPAA. With your experience building and operating environments that require compliance with regulatory or security standards, you will ensure that the security policy requirements are translated into executable designs and verifiable solutions.

As a senior member of the product team, reporting to the Head of Products, you will bring system operations and security perspectives and engage with cross functional teams in design and architecture of products.

If you enjoy collaborative, innovative, mission-driven environments, Globus could be a great fit for you!

Responsibilities

  • Architects core infrastructure platform for Globus products and leads the system operations team to design and deliver scalable, secure infrastructure and central services on AWS.

  • Manages delivery of support processes, infrastructure and automation, including configuration management, for service developers to reliably and efficiently deploy code to production. Engages with the engineering team on capacity and availability planning, monitoring, and optimization to deliver high availability for services.

  • In collaboration with Globus compliance officer, leads the development and documentation of standard operating procedures, including procedures to comply with security policies. Leads design and implementation of technical controls to ensure compliance with security policies.

  • Plans for and assists the implementation and testing of disaster recovery procedures and table-top security exercises.

  • Provides subject matter expertise to Globus product team to ensure operational security is incorporated into product architecture and design, as appropriate.

  • Leads availability and security incident response, collaborates with Globus compliance officer engineering and product teams, and coordinates as needed with University CISO and security team. Manages on-call responsibilities and escalations, and assists stakeholders in identifying root causes and resolutions.

  • Manages the systems operations team, including setting high-level team goals, and facilitates planning and execution via team sprint planning, assignments and managing team-bandwidth/allocations, facilitating cross-team coordination and collaboration when necessary.

  • Recruit, develop and mentor system operations team members to build a highly effective team: 1x1 with direct reports, goals setting and performance appraisals and responsible for talent development.

  • Advises decisions on project and infrastructure needs, including the evaluation of server technologies, languages, platforms, and frameworks. Develops timelines and project plans for the team.

  • Formulates and defines specifications for complex installations, maintenance, and upgrades. Identifies and analyzes performance and capacity issues.

  • Performs other related work as needed.


Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Experience:

  • 7+ years of experience in building and operating infrastructure services.

  • 5+ years of experience managing system operations teams.

  • 5+ years of experience delivering infrastructure services in secure environments.

Technical Skills or Knowledge:

  • Proven experience building and supporting performant and reliable services running on cloud infrastructure, preferably AWS.

  • Demonstrated experience with design and use of infrastructure-as-code technologies (e.g., Terraform, CloudFormation, Ansible).

  • Experience with automation and continuous integration/delivery systems (GitHub Actions, Jenkins).

  • Knowledge and use of container technology and orchestration (ECS, Kubernetes, Docker).

  • Expertise in building infrastructure to comply with policy frameworks (such as NIST 800-*, SOC 2, FISMA), and operating services that require security compliance regulation (preferred HIPAA, GDPR).

Preferred Competencies

  • Experience monitoring and resolving infrastructure performance and security issues.

  • Knowledge of cloud security best practices.

  • Prior experience engaging with compliance office to support products in secure environments.

  • Strong crisis management and leadership ability.

  • Ability to work collaboratively with cross-functional teams, especially in an engineering and product environment, and build consensus across teams.

  • Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into actionable plans.

  • Excellent verbal and written communication skills.

  • Strong analytical and problem solving skills.

  • Excellent organizational skills and constant attention to detail.

  • Work in a collaborative team environment.

Working Conditions

  • This job requires occasional evening or weekend hours.

  • Option available for hybrid work with occasional required attendance at in-person meetings.

Application Documents

  • Resume (required)


When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.


Job Family

Information Technology


Role Impact

People Manager


FLSA Status

Exempt


Pay Frequency

Monthly


Scheduled Weekly Hours

37.5


Benefits Eligible

Yes


Drug Test Required

No


Health Screen Required

No


Motor Vehicle Record Inquiry Required

No


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.