Medical Case Coordinator
University of Chicago
The Pediatric and Adolescent HIV/AIDS Program, Care2Prevent, in the section of Pediatric Infectious Diseases provides comprehensive treatment and prevention services for people living with HIV and those who are most vulnerable to HIV infection. Care2Prevent is building a culturally diverse team committed to providing care and services in a multicultural environment where differences are valued and respected. Minorities, LGBTQ+ individuals, women, individuals with disabilities, veterans, and intersectional individuals are strongly encouraged to apply. This at-will position is wholly or partially funded by contractual grant funding which is renewed under provisions set by the grantor of the contract. Employment will be contingent upon the continued receipt of these grant funds and satisfactory job performance.
About the Department
The Medical Case Coordinator advocates for patients/clients, identifies obstacles to maintaining ongoing engagement in HIV care, and maintains appropriate documentation of client interactions and services provided. The Medical Case Coordinator supports outpatient medical clinics to ensure eligible patients receive case management services and helps to monitor the weekly clinic schedule to ensure appointment adherence. The Medical Case Coordinator attends interdisciplinary team meetings, mandatory trainings, case conferences, participates in pager coverage, and community outreach/education. Upon completion of training, the Medical Case Coordinator is expected to obtain certification in HIV case management from the AIDS Foundation of Chicago within 90 days of employment.
Our department follows a hybrid work structure that fosters productivity, collaboration, and employee well-being. Working from the office is encouraged for tasks that require a high degree of collaboration.
This position is wholly funded by contractual grant funding which is renewed under provisions set by the grantor of the contract. Employment will be contingent upon the continued receipt of these grant funds and satisfactory job performance.
Provides one-on-one support, referrals to psychosocial support services, addresses health insurance coverage needs, assists with and/or arranges transportation, food and housing, and other resources as needed.
Maintains client privacy and confidentially in compliance with HIPAA guidelines as well as policies outlined by the Care2Prevent program, the university, and funding agencies.
Maintains detailed client files including case notes, referral requests, and other reporting documentation as required by the Care2Prevent program, the university, and funding agencies.
Maintains regular contact with clients to support adherence to care and performs home visits as appropriate (some local travel).
Occasional evening hours are required.
Screens and assesses individuals and/or families to determine education and counseling needs. Counsels individuals and/or on the basic principles of health education.
Supports individual and community health by contributing to the building and maintaining working relationships with those in public health care. Serves as an educational resource and patient advocate.
Performs other related work as needed.
Education:Minimum requirements include a college or university degree in related field.
Bachelor's degree in Social Work or related human service, social science, or health education field from an accredited college or university.
1-2 years of related social service experience.
1-2 years demonstrated experience working with complex pediatric and adolescent individuals.
Lived experience in communities of focus is a plus.
Licenses and Certifications:
Licensure in mental health counseling.
Sensitivity to and understanding of issues concerning HIV.
Experience working with diverse populations including that of minorities and LGBTQIA+.
Familiarity with group facilitation and/or willingness to learn.
Detail-oriented with the ability to act as a liaison between clients and service providers.
Microsoft Office experience and general computer experience.
Ability to adjust well under high stress and ever changing environments.
Attention to detail and ability to prioritize independently.
Ability to maintain confidentiality, problem-solve, reason and communicate effectively in both verbal and written form.
Comfortable with frequent communication via phone and e-mail.
High level of proficiency with time management.
Indirect patient contact.
Clinical care setting.
Irregular work schedule.
Ability to work in a high-stress environment.
Eligible for hybrid work based on business needs and the demands of specific tasks. Working from the office is encouraged for tasks that require a high degree of collaboration.
Cover letter (preferred)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Healthcare & Medical Services
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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