Supportive Services Senior Coordinator

University of Chicago

University of Chicago

Customer Service
Chicago, IL, USA
Posted on Saturday, November 18, 2023


BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services

About the Department

The Chicago Center for HIV Elimination (CCHE), is situated within the Biological Sciences Division at the University of Chicago Medicine. CCHE aims to eliminate all new HIV transmission events by 2041.

The University of Chicago's position on the South Side makes it uniquely situated to test, treat, and prevent new HIV infections in a highly affected population. The South Side communities and majority Black suburbs connected to them to the South represent the largest contiguous Black population in the United States. By using our integrated HIV transmission elimination approaches, we are beginning to make new infections in these communities less frequent.

Job Summary

The Supportive Services Senior Coordinator will be responsible for overseeing reporting, task management and coordination of service programming. The Supportive Services Senior Coordinator will also hold a caseload that is assigned through internal referrals from our testing programs and research projects, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming). The Supportive Services Senior Coordinator will be a part of the Supportive Services team and will work with a variety of community members who are referred to Supportive Services for additional assistance. They will be involved in working with community members over the phone or in person.


  • Call community members and conduct resource counseling.

  • Complete all related documentation and notes, and research appropriate and individualized resources for community members.

  • Manage retention in care for their caseload and follow the fidelity monitoring protocols in data collection and documentation.

  • Task managing Supportive Services Coordinators, Student Resource Counselors, and Supportive Services Interns.

  • Actively pursue required knowledge and skills for professional development.

  • Stay informed about the resources available on the south side of Chicago that serve our population, and inform the team about opportunities for collaboration.

  • Assist with day to day Supportive Services tasks, such as rapid response support for those who are seeking same-day treatment and will conduct assessments and safety plans for community members in distress, and holding a resource specialty for the team.

  • Coordinates and may participate in quality assurance reviews conducted by study sponsors, federal agencies, or specially designated review groups.

  • Analyzes study-related documentation, such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, or progress reports.

  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.



Preferred Qualifications


  • Advanced degree in social work or counseling.


  • Experience working with and/or providing care to LGBT populations, Black and Latino community members.

  • Experience providing case management.

  • Experience performing phlebotomy or a willingness to be trained in phlebotomy.

Technical Skills or Knowledge:

  • Proficiency in the use of Microsoft Applications, including but not limited to Outlook, Excel, Access and Word.

Preferred Competencies

  • Demonstrated effective leadership and teaching skills.

  • Strong organizational skills.

  • Strong knowledge of Chicago social service resources.

  • Strong knowledge of program subject matter.

  • Strong interpersonal skills and the ability to work both independently and as part of a team.

  • Flexibility.

  • Creativity.

  • Ability to manage stressful situations.

  • Ability to maintain confidentiality.

  • Ability to work on multiple projects simultaneously, set priorities, and meet deadlines.

  • Demonstrated written and verbal communication skills and strong analytical skills.

  • Ability and/or willingness to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).

Working Conditions

  • Work non-traditional hours.

  • Travel to various community venues across the metropolitan area.

Application Documents

  • Resume (required)

  • Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family


Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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