Supportive Services Coordinator

University of Chicago

University of Chicago

Customer Service
Chicago, IL, USA
Posted on Monday, December 18, 2023


BSD MED - Infectious Diseases - Chicago Center HIV Elimination - Supportive Services

About the Department

The Chicago Center of HIV Elimination, embedded within the University of Chicago's main campus in Hyde Park, is located in Chicago's HIV epicenter. Of the 20 neighborhoods in the city with high annual HIV diagnosis rates (greater than 40 per 100,000), 13 of them are no more than eight miles from the University of Chicago. This area includes 4 of the 6 communities with the highest annual diagnosis rates in the city (Washington Park, West Englewood, Greater Grand Crossing and South Shore). Our position within the hardest hit neighborhoods in Chicago provides unique opportunities to advance HIV testing and prevention interventions locally, providing tangible results to those most affected and to improve the lives of those living with and without HIV infection. CCHE seeks to eliminate new HIV transmission events over the next 30 years (from 2011 to 2041) by using network science to target and integrate prevention as well as create structural and community-specific interventions.

Job Summary

The Supportive Services Coordinator will hold a caseload that is assigned through internal referrals from our testing programs and research projects. Managing this caseload will consist of calling community members and conducting resource counseling, completing all related documentation and notes, and researching appropriate and individualized resources for community members, specifically resources for people of color and those who identify as LGBQ (lesbian, gay, bisexual, queer) and TGNC (transgender and gender non-conforming).

This position is grant funded.


  • Manages retention in care for their caseload and follows the fidelity monitoring protocols in data collection and documentation.
  • This role is part of the Supportive Services team and works with a variety of community members who are referred to Supportive Services for additional assistance.
  • Involves working with community members over the phone or in person.
  • Assists with day-to-day supportive services tasks, such as rapid response support for those who are seeking same-day treatment and conducting assessments and safety plans for community members in distress.
  • Prepares for or participate in quality assurance audits conducted by study sponsors, federal agencies, or specially designated review groups.
  • Participates in study-related documentation, such as protocol worksheets, procedural manuals, adverse event reports, institutional review board documents, or progress reports.
  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.



Preferred Qualifications


  • Advanced degree in social work or related field.


  • Experience working with and/or providing care to LGBT populations, Black and Latino community members, providing HIV/STI treatment and/or prevention.

Preferred Competencies

  • Demonstrated effective leadership and teaching skills.
  • Exceptional organizational skills.
  • Strong knowledge of Chicago social service resources.
  • Expert knowledge of program subject matter.
  • Excellent interpersonal skills and the ability to work both independently and as part of a team.
  • Flexibility.
  • Creativity.
  • Manage stressful situations.
  • Maintain confidentiality.
  • Work on multiple projects simultaneously, set priorities, and meet deadlines.
  • Able and/or willing to provide HIV/STI treatment, education, and prevention in non-traditional settings (community venues).
  • Proficient in Microsoft Applications, including but not limited to Outlook, Excel, and Word.
  • Demonstrated written and verbal communication skills and strong analytical skills.
  • Work on multiple projects.

Application Documents

  • Resume/CV (required)
  • Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family


Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.