Critical Time Intervention Manager

University of Chicago

University of Chicago

Chicago, IL, USA
Posted on Friday, December 22, 2023


BSD MED - Hospital Medicine - CCP Social Work

About the Department

Critical Time Intervention (CTI) is a time-limited evidence-based practice that mobilizes support for society’s most vulnerable individuals during periods of transition, specifically chronically homeless adults transitioning from homelessness into supportive housing. The intervention is currently being evaluated by the UChicago Health Lab as part of the Critical Time Intervention Multisite Evaluation (CTIME).

The goal of the program is to facilitate community integration by providing intense, individualized, and specific care coordination services to participants as they adjust to their new living arrangement. CTI care coordination services are provided over the course of nine months and include linkage to community and familial support systems that help build the foundation of stability and decrease the likelihood of returning to homelessness.

Job Summary

The Critical Time Intervention (CTI) Manager is responsible for functional and operational oversight and clinical services for the CTI team. This includes providing clinical oversight and supervision, service delivery management, staff training and supervision, implementation of policies and procedures, etc.


  • Provides clinical oversight and guidance for UChicago operations, including, but not limited to, participant/case/project assignments, staff transactions, implementation of policies and procedures, staff training, etc.
  • Supervises and prepares performance evaluations for assigned staff.
  • Develops the service plan(s).
  • Ensures a quality assurance/audit system for program delivery.
  • Develops and maintains professional relationships with appropriate groups/organizations, etc.
  • Remains current in the field of service through self-initiated avenues.
  • Provides training to assigned staff in all facets of the position and ensures documentation is completed in a thorough, accurate and timely fashion.
  • Participates in management team meetings.
  • Conducts internal and external trainings, as requested.
  • Initiates requests for supervision and annual evaluation/goal setting.
  • Develops long-range plans, periodic assessment reports, success objectives, and other significant strategies and/or systems.
  • Ensures the accuracy, substance, and timeliness of reports, projects, schedules, and other relevant work products.
  • Ensures compliance of program with University of Chicago standards.
  • Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), National Association of Social Workers (NASW), Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources; provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.
  • Works closely with UChicago Health Lab to follow study protocols and Center for Advancement of Critical Time Intervention (CACTI) to adhere to CTI principles.
  • Assists with study recruitment.
  • Completes regular reports for UChicago Health Lab on study progress; completes CTI supervisor forms.
  • Provides small participant caseload community-based Critical Time Intervention care coordination services.
  • Presents about CTI services to community leaders and potential referral organizations.
  • Solves a range of straightforward problems relating to the administration of the compliance, financial and other related aspects of a clinical study.
  • Interprets the data needed for insurance submissions. Gathers pre-testing results if obtained at an outside facility. Performs other related work as needed.
  • Performs other related work as needed.

Minimum Qualifications


Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.



Preferred Qualifications


  • Bachelor’s degree in social work/psychology or related field.


  • Clinical supervision, direct clinical service, program planning and development, quality improvement, and management of social service delivery systems.

Preferred Competencies

  • Comfortable establishing an active role on an inter-professional team.
  • Strong interpersonal and communication skills, with an emphasis on team collaboration.
  • Work flexibly, independently, and proactively in a fast-paced team environment with rapidly evolving priorities and projects.
  • Exercise discretion and confidentiality while handling sensitive situations.
  • Handle tasks requiring a high level of attention to detail.

Application Documents

  • Resume/CV (required)
  • Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family


Role Impact

Individual Contributor

FLSA Status


Pay Frequency


Scheduled Weekly Hours


Benefits Eligible


Drug Test Required


Health Screen Required


Motor Vehicle Record Inquiry Required


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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