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Professional Services Engineer

University of Chicago

University of Chicago

Software Engineering, Sales & Business Development
Chicago, IL, USA
Posted on Saturday, January 20, 2024

Department

Provost Globus Professional Services


About the Department

Globus (www.globus.org) is a sustainable, non-profit entity within The University of Chicago delivering solutions to the research community worldwide. Globus provides critical services that support scientific research for governmental, academic, and commercial organizations in a wide range of disciplines including life sciences, physics, and astronomy. We develop, operate, and sell commercial-quality SaaS and PaaS used by hundreds of thousands of researchers to address their large–and growing–data management challenges.


Job Summary

As a Professional Services Engineer, you will help researchers achieve their research goals by integrating Globus SaaS/PaaS data and compute management services with their research applications. Organizations that adopt Globus include universities, national laboratories, federal research agencies and commercial companies of all shapes and sizes, and no single approach to data management works for all. Your knowledge of software development, high-performance computing, storage, and data architecture, combined with strong communication skills and analytical abilities, will help you demonstrate to customers how Globus services can improve and help sustain applications in diverse research disciplines.

We are curious problem solvers who love to understand the needs of current and prospective researchers, and work closely with them from initial awareness through deployment of Globus-enabled research applications. Our efforts are focused on helping customers extract maximum value from the Globus platform and have a meaningful impact on their research agenda. Using your relationship-building skills, you will provide exemplary customer service, anticipating how decisions are made, persistently exploring and uncovering the research IT needs of our customers, and understanding how Globus services can best support their mission. You will use your industry and product expertise to consult with customers, and identify how Globus will improve their research applications and ultimately support breakthrough discoveries.

Do you enjoy developing demonstrations, 'whiteboarding' solutions, and storytelling as a means to make products resonate with prospective customers? Are you always eager to hack some Python or Javascript that highlights how Globus might solve a customer’s problem? Are you equally at home presenting a high-level solution architecture and doing a code walkthrough with a customer’s software engineer? As a Globus solutions engineer you will have ample opportunity to showcase these and many other skills in a collaborative, mission-driven environment at the University of Chicago.

You will succeed in this role if you: treat it as your craft and are serious about constantly improving it; love technology, and are prepared to go as broad as possible and as deep as necessary to serve the customer; relish being challenged by customers; and possess and demonstrate conviction regarding the value of Globus to researchers.

Responsibilities

  • Perform as a team member in research software projects developing data portals, science gateways, data commons, and other research applications.

  • Assist research software engineers with utilizing Globus APIs, SDK, and web interfaces to add Globus data management features to their applications.

  • Develop, test, document and deploy work with other research software engineers to optimize and troubleshoot Globus features in their applications.

  • Understand, articulate and evangelize the Globus approach to transforming the way researchers manage their data.

  • Grow the body of available Globus knowledge by documenting best practices, developing code samples, and sharing learnings with both Globus staff and customers.

  • Provide expert knowledge on research applications and support the Globus product team in documenting use cases and user scenarios, quantifying user requirements, and preparing partners for Globus product changes and enhancements.

  • Support the Globus customer team in growing adoption of the Globus service and data management solutions within our diverse user base.

  • Assess data management risks and implications due to compliance with privacy and other security regulations.

  • Utilizes technical knowledge of existing and emerging technologies, including public cloud offerings from Amazon Web Services, Microsoft Azure, and Google Cloud.

  • Designs new systems, features, and tools. Solves complex problems and identifies opportunities for technical improvement and performance optimization. Reviews and tests code to ensure appropriate standards are met.

  • Perform other related work as needed.


Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

  • Bachelor's degree or higher in computer science or engineering related field.

Experience:

  • 5-7 years of work experience in research software.

  • Proficiency in software development with Python and/or Javascript.

  • Hands-on experience with software installation, configuration and administration in a Linux environment.

  • Three or more years experience in information technology implementation projects and/or custom software development projects.

  • Experience in a customer facing role.

  • Experience as a solutions engineer.

  • Experience with a sizable, complex software development project.

  • Experience with high performance computing.

  • Experience with research software development.

  • Experience with cloud computing.

  • Experience with scientific applications.

  • Experience with Globus.

  • Knowledge of concepts, practices, and procedures of software development.

  • Knowledge of the process (and proven experience) of selling to enterprise customers.

  • Strong understanding of web application frameworks, development tools, and techniques.

  • Broad familiarity with web application development and APIs.

  • Familiarity with Linux command line programming and system administration.

  • Strong and effective oral and written communication skills.

  • Ability to facilitate technical discussions, as well as the ability to synthesize, summarize and generate application requirements from fuzzy and incomplete information.

  • Ability to analyze complex multivariate problems and use a systematic approach to ensure quick resolution, often under pressure.

Working Conditions

  • Position available for hybrid work with in-person meetings attendance required.

  • Occasional travel may be required.

Application Documents

  • Resume (required)


When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.


Job Family

Information Technology


Role Impact

Individual Contributor


FLSA Status

Exempt


Pay Frequency

Monthly


Scheduled Weekly Hours

37.5


Benefits Eligible

Yes


Drug Test Required

No


Health Screen Required

No


Motor Vehicle Record Inquiry Required

No


Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.